VACATION, Utah – IIf you pay a contractor to do a job, you expect them to do it.
In October, KSL investigators reported on a concrete contractor who had been accused of taking money from clients but failing to complete the work.
Since then, more frustrated customers have come forward, and now the state has revoked the contractor’s license.
“He didn’t do this sidewalk and this sidewalk,” John Sturr said.
Sturr and his Holladay neighbors hired AM/PM Concrete to pour new driveways and sidewalks.
The work was only partially completed.
“He was supposed to do our job after we paid him, and he didn’t,” he said.
Sturr said that since September he has been missed date after missed date.
The group of neighbors asked for a refund.
“His response is, ‘I’ll pay you back. I will be there on Wednesday,” Sturr explained. “Then Wednesday comes around, and it’s, ‘I’ll be by next week.'”
Sturr’s frustration with AM/PM Concrete isn’t unique.
Last month, we told you about Brandon Young at Orem, who is also AM/PM fighting for a refund.
What to do if your contractor doesn’t complete the job
None of the concrete he paid for was poured.
KSL investigators heard others echo the same frustrations, as did state regulators.
In October, the Utah Division of Consumer Protection quoted AM/PM on the basis of two complaints. You are not allowed to take money and then fail to complete the job without issuing timely refunds.
Now, state licensing officials have revoked AM/PM’s contractor license based on 12 different complaints.
AM/PM Concrete declined to speak to KSL investigators about it on camera, but a company representative clarified in an email.
AM/PM said he “never wanted to take anyone’s money and run away.”
The problems stem from a combination of ‘unorganization’, ‘many personal problems’ and ‘concrete shortage’ which has left the company behind.
As for when AM/PM customers can expect a completed job or a refund, that’s unclear, the company representative said.
“Without a permit, the work cannot continue. Without work, there is no money. So in the end no one wins,” the email read.
“Never prepay,” said Sturr, who, for his part, got a refund.
He said after KSL investigators called AM/PM Concrete, the owner showed up and hand-delivered a check for $3,200.
AM/PM Concrete said it recognizes its communication with customers was “poor”. And they invite abandoned customers to send an email saying, “If there’s anything I can do.”
Have you experienced something that you think just isn’t right? KSL investigators want to help. Submit your advice to firstname.lastname@example.org or 385-707-6153 so we can work for you.